Paid for plan no service

[fengshop]

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed.

                                                     

Date Transaction	Type	Credit (Payments)	Debit (Charges)	Balance
May 31, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
May 31, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00
Apr 30, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
Apr 30, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00

[fengshop]

I tried it, or not.

[MoreYummy]

Does your service work still right now?  

[geopublic]

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@fengshop wrote:

I can see the talk line and the texts line.

My Account Status: Active

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While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[fengshop]

I can see the talk line and the texts line.

My Account Status: Active

[geopublic]

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@fengshop wrote:

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed.

                                                     

Date Transaction	Type	Credit (Payments)	Debit (Charges)	Balance
May 31, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
May 31, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00
Apr 30, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
Apr 30, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00

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@fengshop  Login into your account does you account show Active? If no, click on the reactivate option and restart your phone.

[MandyJ]

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@fengshop wrote:

I am very sure that there are still a lot of time and text messages.

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I just thought I'd also mention... because until recently I didn't know... but checking your voicemail can also use minutes, so if you've been getting voicemails that you've been checking, then this could have eaten through some of your minutes as well.

[popping]

@fengshop 

April 30, you paid $10 and use it for 30 days.

You did not paid your renewal on May 30.

May 31, you paid $10 to re-activate your suspended plan.

Today.  You cannot call and receive calls or send and receive text.  Am I right?

Login to your self-serve account.

Is your account still active on your overview page?

If yes, do you see the following lines on your overview page?

50 International Outgoing Texts and Unlimited Incoming Texts	0  /  50 Unit
Limited Canada-Wide Talk	2  /  50 MIN

You have used all 50 minutes if you do not see the talk line.

You have used all 50 outgoing text if you do not see the texts line.

[Lieux]

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@fengshop wrote:

I am very sure that there are still a lot of time and text messages.

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Can you see them ? It can be used very quick!!

If yes try to reach the moderator here for more help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but waiting time is few hours to 2 days. Be patient.

[fengshop]

I am very sure that there are still a lot of time and text messages.

[Lieux]

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@fengshop wrote:

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed.

                                                     

Date Transaction	Type	Credit (Payments)	Debit (Charges)	Balance
May 31, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
May 31, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00
Apr 30, 2019	30-day plan/Forfait de 30 jours		$10.00	$0.00
Apr 30, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$10.00		$10.00

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Are you sure you still have minutes in your account? And texts? You can see that in the first page of your self-serve account in PLAN/ADD-ONS. If nothing is written that's because you used them all.