@Stansusan72 Did you enable data on your phone? Do you have the correct APN settings for your phone?
Also try rebooting the phone.
If you have an android phone try these settings:
I'm sorry you are experiencing this issue. Inorder to better help you, we need more info about your issue:
What type of phone are you using?
What version of the OS?
When did you activate your account?
What plan are you on?
Other than data, what works and what doesn't (calls in/out, texts in/out).