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Great Neighbour / Super Voisin

Data not working when I have lots available

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).

I thought it was because I went over or I didn't pay my bill on time.

I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).

Why is this happening?

Mayor / Maire

Re: Data not working when I have lots available


@jillyu wrote:

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).

I thought it was because I went over or I didn't pay my bill on time.

I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).

Why is this happening?


@jillyuDid you try rebooting your phone? Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working?  Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g)

 

Oracle

Re: Data not working when I have lots available


@jillyu wrote:

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).

I thought it was because I went over or I didn't pay my bill on time.

I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).

Why is this happening?


Could the setting of Use Cellular data have gotten turned off? Have you tried rebooting, airplane on/off?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Neighbour / Super Voisin

Re: Data not working when I have lots available

@RobertQc - Just tried a few of the suggestions and its working now =)
THANKS!!