Credit auto pay didn't go through. Now forgot password need help from pm

[Denwong]

I have been wit the company for 2 years now. It never has a problem auto paying

dont know why it didn't go through the this time.

i try to login to my account to pay but it's been too long I forgot password now I'm log out.

i need to contact pm, please help me.

[mimmo]

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@hayleevera wrote:

try resetting pass, or contact public mobile. they must have a #

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@hayleevera password reset function is broken. Only way to contact,/support  is via forums and private message.  There is no number

[mimmo]

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@popping wrote:

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@mimmo wrote:

Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 612

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Dial 612 is not valid.  May be 611?

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Opps fat fingers

[hayleevera]

try resetting pass, or contact public mobile. they must have a #

[popping]

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@mimmo wrote:

Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 612

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Dial 612 is not valid.  May be 611?

[mimmo]

Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 611

[Dunkman]

The reset password function has not worked for a while.  Need to contact moderator. The wait times has been around 24 hours for response.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Recommendation:  do not send multiple message to moderators.  First come, First service.  Each new message will put you further down the job list.  

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)