Rewards not Rewarded

[Screwbs]

G'day Fellow PM Users,

My initial 3 month contract ended on December 24th and was auto renewed via CC on December 25th. According to my dashboard I am elidgible for 7 dollars worth of rewards. However upong checking my CC statement I was charged the entire amount without any form of rewards?

I'm rather upset by the mistake. What can I do to rectify this?

Kind Regards,

Screwbs

[stonechucker]

Is the credit card amount the plan cost (in full) plus taxes, or just a value that is the discounted price plus tax?

[Vickel]

As others have said, Mods will have to take a look into this.

Do you see the reward when viewing the transction history?

[X-Files]

@Screwbs  sorry to hear you are having issues. 
You will need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Rabbi]

send a privet msg to @CS_Agent