03-10-2019 08:17 PM - edited 01-05-2022 06:50 AM
I m not seeing rewards, $10 promo and $2 auto pay.??
I change from $35 plan to $30 plan .
03-14-2019 02:02 AM
Your rewards will be shown on your next bill date. Cheers
03-12-2019 08:59 PM
@Ilic98 wrote:Problem resolved,thanks for help
Thanks for the update. So what was wrong and what was the fix?
03-12-2019 08:54 PM
Problem resolved,thanks for help
03-11-2019 02:17 AM
@Ilic98 wrote:I will wait til 18 March
And also were you able to see the $2 autopay reward in the rewards area of your overview page? That was another of your questions.
03-11-2019 02:04 AM
I will wait til 18 March
03-11-2019 12:47 AM - edited 03-11-2019 12:49 AM
@Ilic98 wrote:I pay for SIM activated online
I would wait until just before your renewal on the 18th or thereabouts and see if it has arrived. The wording says "will be applied prior to each renewal date".
Edit: The $10 will be credit in Available Funds. The $2 autopay should show in the rewards area in your overview page. If not then maybe it got turned off somewhere along the way.
If you like, post a screenshot of your overview page and a few pages of your payment history page(s). Blank out personal info of course.
03-11-2019 12:16 AM
I pay for SIM activated online
03-10-2019 11:46 PM
@Ilic98 wrote:Sign up Dec 19. 2018. January and Februar rewards was in my rewards funds on beginning of monts. March still can’t see it in my rewards
Did you pay for the SIM you got?
Did you activate in-store or physically not in-store?
There were a couple promos overlapping each other at that time.
03-10-2019 11:25 PM
Sign up Dec 19. 2018. January and Februar rewards was in my rewards funds on beginning of monts. March still can’t see it in my rewards
03-10-2019 10:34 PM
@Ilic98 wrote:Yes I activated new $35 plan and after change to $30
What is the timing of all your activities?
When you started?
When you changed?
In-store or yourself not physically in-store?
03-10-2019 10:30 PM
Yes I activated new $35 plan and after change to $30
03-10-2019 09:09 PM
@Ilic98 wrote:I m not seeing rewards, $10 promo and $2 auto pay.??
I change from $35 plan to $30 plan .
For your credit for autopay..it must be on your first page of your self serve account in REWARDS...if you have your credit card registred in your account..and you are supposed to have received a message for that...if you still think you deserve it you can write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem they will help you with that.
03-10-2019 08:21 PM
@Ilic98 wrote:I m not seeing rewards, $10 promo and $2 auto pay.??
I change from $35 plan to $30 plan .
Are you talking about the $10/m for 6 months promo?
If yes, that promo is for new activation only. Existing customer plan change does not qualify.
But if you activated a new $35 plan during the promo period and later changed to a $30 plan, you are still qualified to continue to get the $10/cycle.
Update us which is your situation. Thanks