My plan went through another successful renewal couple days ago. Prior to renewal, i got a text saying my renewal is upcoming and if i am on AutoPay, no need to do anything. From previous renewals, i knew that i won't have to do anything. But during my renewal process, this time i decided to pay close attention to details.
On the night of the renewal date, account states Plan Expired and big warning at the top saying Account is suspended and make a payment now to not loose the number and account within 90 days.
I am on AutoPay and have been since i joined. I also had enough funds to cover the total cost+tax. And yet this warning still shows. There are many joined pm during the new promo and their renewal will be coming up. By seeing this, they will definitely freak out.
Now on the payment page, It tells me that i don't have enough funds, but i clearly do. Also, it says, in red, i must make payment within 30 days to not loose my number and on top it says i have 90 days. Well, i know that 90 days is correct but again others won't know. This warning results into users trying to add funds into their account even though they are on AutoPay with valid cc.
To Fix,
If users are on AutoPay, it makes no sense to see those warnings. System should recognize that user is on AutoPay so the plan should not go into Expired/Suspended status. In the case it might have to, then update the warning saying, "don't make any changes if you're on AutoPay with valid payment attached." If payment fails, then proceed with suspended warning so they update their payment.
It should only show suspended warning if users don't have AutoPay enabled. In this case, it makes sense to make manual payment in order to renew the plan.
Hopefully, this is simple enough for devs to figure out.
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