Technical Service response time, or Compensation for inadequate

[makkahn28]

Here's the issues, when PPL have technical trouble and require service assistance, resolution's tends to be quite Tardy at best, living HELL at worst. No disrespect intended, just explaining the scenarios as I interpret them. Also, please excuse my rather blunt and harsh choice of words, but w/o proper feedback, ring around the rosy seems inevitable.

Response time really shouldn't take Super long to resolve even the simplest of issues. 

If response takes more than 3 Days to fully resolve, shouldn't there be proper compensation for wasted time? Even if Public Mobile is a prepaid carrier, Subpar/ Ignorant response and resolution isn't even remotely considered a excuse. I'm pretty certain PPL would at least agree, there must be an orderly, timely, effective and efficient method of response and resolution so that PPL can have the utmost best and eventually recommend Public Mobile to others.

Alternative, is seeing PPL flee to other  carriers due to perceived laziness, unprofessionalism, Obnoxious, or any other term that can cast a cloud of doubt, potentially crippling and maybe disabling a carrier. That's my take on orderly, efficiently and effective response and resolution

[benwarez]

Usually old customers shouldn't complaint a lot about their issues resolutions because it's done through phone with live reps, I agree that new customers that are struggling to resolve their phones/plans problems through this Community would like to see their issues resolved ASAP.

[makkahn28]

Yes. Old PPL like us are secured with the Voice.

The New unfortunately have No voice. So the new are voiceless, and results can be Fragmented, Disorderly, Forget the DIYS Routine, its practically a BANH (Buy a New Handset) every time you have a technical issue. That alone creates such a Muck, Handsets piling up, if PPL can't get handset to work, and in absence of a functional Support Staff and crew, since this Community concept is practically a license to be Lazy, Nothing personal, If buying a new handset every time something goes wrong is only way to maintain service, well, Public Mobile just supported a landfill of poor Cellular devices that failed to please the client and cast into an early grave. That alone may make a good documentary, and perhaps a Hallowe'en Mock up

[Martin]

makkahn28, Why do you persist in posting the same theme, that is, what PM should do. Further, why do you continue to bash PM with insulting terms, such as, lazy, ignorant, arrogant, idiotic (re: auto-pay reward), and Sub/par ignorant response. Lastly, considering that you are grandfathered, who appointed you to speak, ad nauseum, on behalf of new and potential customers? If you're so concerned about PM, have you given any thought to the number of potentially new clients who were dissuaded from joining PM because of your posts? The best predictor of future behavior is past behaviour, considering that people are creatures of habit. Since you cannot stop bashing PM, why not leave the community before you are permanently banned?

[makkahn28]

I'm only stating the obvious. and its not just me. Besides, I'm not saying that I want to pay super cheap prices, I would pay my fairshare, but also, If PPL have technical issues that they don't have an idea of what caused and how to fix the issues, that can create some problems. Also, PPL need their handsets for their daily business, whether at work, traveling, sales, Phones are an inseparable component in our life, unfortunately. When phone malfunctions, PPL may not have alot of time or patience necessarily. Also, if my handset, let's say did malfunction, and my handset was not from PM, how do I claim Warrenty, process, Turnaround times, these all add up. Expenses, that's one my only major concerns, besides network reliability, I heard that as well. I know how conditions, outside, inside, elevators, Basements, all that. Its impossible to narrow down. But if we pay, regardless of total price after taxes, Wish taxes were 5% instead of 13% shouldn't service, reliability, and resolution if our phones do in fact hiccup or some issues that are bigger than we can comprehend, its especially overwhelming, if I had these issues, I wouldn't even know how to fix. Now I don't currently have issues, but if I did, Id be overwhelmed, plus all things, My pictures, Whatsapp, or all that stuff, That could be lost. I remember hearing about PPL who have had numerous issues, lost all the precious info that's priceless, irreplaceable. Maybe its just me, but I do feel if I or others had these technical issues and lost all our precious data, like photos of our friends, family, memories that are once in a lifetime

[chukdefatey]

^I personally like having @makkahn62 around other then his spamming but I must agree with what he thinks about the new PM.

[makkahn28]

Thanks I guess. Let me ask this: is purchasing a phone almost like an investment, regardless of price, or whatever those strange terms, but if phones are like an investment, what would you expect from such an investment. I would buy those Otter Boxes and stuff, as phone needs some protection from occasional falls, Water, dirt, and stuff. Plus, I use my phone as my source of info, from emails to Twitter and fb, to Evernote, phones are mini computers, and access to network is essential for our mini office. Can't imagine a day ,nevermind even 5 minutes, without info. 

[Martin]

makkahn28, Thank you for your explanation without bashing PM without rude language, and I sincerely mean that. That being said, your posts are still repetitive, theme-wise. Do you not realize that that is a bankable offence????? Regardless of the reason that you have for doing so, it still results in repetitive posts, which, to repeat myself, is a bannable offence. Every reply that you post is ADDITIONAL evidence that PM will use if it decides to ban you. Do you not realize that, regardless of your justification for repetitive posts?

[Martin]

*bankable should be bannable. *bashing PM without rude language should be bashing PM with rude language.

[makkahn28]

Ok. I will just let the Beta run its course. I realize that my concerns maybe premature, so I'll let PM Beta Run its course, and hopefully in time, I maybe proved wrong, which I really hope I am, No kidding, Just with others claiming issues, I feel like the network isn't ready yet, or maybe its overloaded. Even if Telus/Koodo/PM share with Bell/Virgin, But each Carrier and that MV Carrier, Micro Virtual Carrier, has their own signal, technical terms assigned to network, so Nothing is perfect. Wished I knew all that, so that I have ability to offer PPL advice on maximum Handset readiness

[Martin]

makkahn28, My phones are investments to me. I agree with you on that point. As important as my phone investments are, that does not give me the right to insult the companies (PM and Future Shop) that sold the phones to me. What ever happened to polite language in a polite context? I'm certain that you're capable of such communication. That still doesn't negate the fact of the repetitive posts? I truly believe that you have made the same points 50 to 100 times each. Do you sincerely believe that PM will be more influenced the more that you post? I believe the opposite; that you ruined your credibility by spamming the community with your repetitive posts.