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makkahn28
Mayor / Maire

I think PM needs to reorganize the way Topics or other infor are displayed

 

Example:

 

PM has Announcements, Public Labs, Phones and stuff,

 

What if PM placed some of the vital info, Like APN and Tethering Settings in its OWN Folder, so PPL can find without having to Navigate the community too long, so that they have a Direct route to vital Info that can save them time, and increase positive results

 

Having a Folder where if you need replacement Handsets, this Folder would direct PPL to correct places, so that PPL who have no service due to theft or loss of handset can find the info ASAP and be back in business Pronto, and little hassles and excellent ease.

 

Having Dedicated Folders can certainly help PM streamline the process, and maybe cut down on repetitive questions that can be better directed at more complex issues that may require more thought. 

 

This, should be a Priority that PM should ultimately address

7 Comments
Chad
Great Citizen / Super Citoyen
This community seems to have started with a great premise, let's categorize the sections of the community to make it easier to navigate. In actually all I see is a mess. Questions are appearing everywhere, I don't know how to even begin navigating through it all.

If you want to have FAQ categories then fine but they should be locked from public comments. One of your categories should be "Community" and all questions should be there.

My 2 cents
Chad
Great Citizen / Super Citoyen
This community seems to have started with a great premise, let's categorize the sections of the community to make it easier to navigate. In actually all I see is a mess. Questions are appearing everywhere, I don't know how to even begin navigating through it all.

If you want to have FAQ categories then fine but they should be locked from public comments. One of your categories should be "Community" and all questions should be there.

My 2 cents
This reply now in Brilliant ADHD™ ** If you see a good answer click Bravo**
benwarez
Model Citizen / Citoyen Modèle
Koodo Community ((http://community.koodomobile.com/koodo)) is best example, Just clone it and every poster will find himself in his posts, me too I'm swimming to find my own posts. good idea Chad!
jairolevi
Town Hero / Héro de la Ville

Hello PM Community,

 

Idea: I think the Moderators should have the ability to delete threads ( or maybe the Oracles? )

 

Reason:  There is a LOT of threads that do not provide VALUE to the community.

 

Examples:  Threads where the resolution is "I sent you a Private Message", and that's it.

 

This does not add value to the comunity because:

 

  • We do not learn anything.

  • Users with the same problem cannot self-resolve their problem by reading the thread.

  • Community cannot help a user if something has to be done in the back-end.

 

What do you guys think?

Thank you,

 

JL.

 

makkahn28
Mayor / Maire

I would k advise that PM Mods clean up redundant topics, and perhaps have a file covering all common and simple issues that are simple to resolve, while the more complicated ones remain to be solved by the MP client Coop system

Status changed to: Brand new
Igor_M
Retraité / Retired
Retraité / Retired

Hey @Chad,

 

Thanks for your idea! We're currently working on redesigning our categories so that they are both easier to navigate and more relevant to our Community members. Stay tuned for the changes!

Status changed to: Yes, but not yet
Igor_M
Retraité / Retired
Retraité / Retired

Hey @makkahn28,

 

Thanks for your idea! We're currently working on redesigning our categories so that they are both easier to navigate and more relevant to our Community members. Stay tuned for the changes!