Problems activating/porting number

[jjbkane]

Hi,

Just tried to sign up but got this error on the Summary page after payment: 

"Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience."

Thanks for submitting your activation request. Your request has been processed. Full details are below.

I followed the instructions to take a new number if I'm porting from koodo. The page said to "contact us" at a broken link if one was a current koodo customer. So, I am unsure if my account was created or if the payment went through. I saw this but it assumes I already have a PM account (which I don't think I do). Please help!

[jjbkane]

So i do have an account working now but i don't see the $120 plan that i picked in my account but I do see that I have $120 available funds. Still need to port my number from koodo as well. Thanks

[jpar]

You may need to contact one of the mods to get things fixed up.

Hopefully it's done soon! 

[jjbkane]

Thanks. I've private messaged one moderator but haven't heard anything. Where can I find a list of moderators that I can contact?

[Watoko]

If you have an account, perhaps you can just re-try the porting process by going under Plans and Add-Ons, and Change Phone Number. There you would just select Transfer a wireless or wireline number from Public Mobile or another provider and try the steps again.

Maybe one of the mods (@Shazia_K, @Mary_M) can step in if you need help.

Read up here for contacting a moderator: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

Also FYI you posted in the Public Labs section of the forums where new ideas are suggested by the community. Your support request may be missed if you post here, so I suggest if you have any further questions in the future, post in the Discussion board.

Any other questions, feel free to ask away!

[Mary_M]

Hey @jjbkane

Welcome to the community 🙂

I received your private message and I was able to work on your account. Good news is that everything is set up - please view my pm for more details!

Cheers,

Mary

[Watoko]

Amazing response time @Mary_M. Keep up the good work!

[Mary_M]

Mary (speedy) Gonzales 😉

[jjbkane]

Thanks everyone. The suggestion from @Watoko for changing my number worked. Account number from koodo worked for the transfer and I can now make/receive calls + data working. Thanks @Mary_M

[Mary_M]

I'm glad I could help @jjbkane 🙂

Cheers,

Mary

[Watoko]

Glad it's working now and thanks for keeping us updated! Welcome to PM!