PM Self-Serve should have a reminder to update CC when Expiration....

[makkahn28]

Does PM have a way to remind PPL who use CC for their method of payments that their CC's Expiration is approaching, please remember to update your CC info to avoid disruption in service?

[kav2001c]

If system does not support this then it should be implemented.

Anyone know if Public system will auto reject an expired credit card or keep billing? (I know Bell's system sends notice every month but still seems to process the payments)

[makkahn28]

I forgot to update cause my CC expired and payment was not processed.

PM has no system in place to alert their guests if their CC's are expired and needs updating to re-enable Auto-Pay

[kav2001c]

Gotcha @makkahn28

I voted this idea up 🙂

[makkahn28]

Ah, excellent

[deljo_agtor]

This is a must have.  It would be silly to think that the customer should go and update their CC info when it expires.

[Litvinau_A]

Pretty sure they have it !

i received a reminder shortly before my plan renewal

[Brooke_C]

Hey @makkahn28,

Thanks for the great suggestion! All customers who have text are notified that their credit card will expire 30 days and 7 days before the card expiration. 

Keep the ideas coming, 

Public Mobile Community team