On Pkge for Tri-Sims Envelope, The rebate@publicmobile.ca is not included

[makkahn28]

PM, I noticed that the rebate info is missing from the Tri-Sims Envelope pkgeing and I feel that is not exactly 100% Acceptable, Not meaning any I'll will, just that w/o that being included, ppl might not be aware, and that can be somewhat misleading, I truly appreciate PM, great carrier and excellent service and choices, just concerned that some ppl might not see it that way regarding how Sims are now ordered, payment required, PM saying email the rebate.publicmobile.ca to receive refund of shipping fee to account, and the info on Tri-Sim pkge omitted that critical information.

Hoping PM can correct that, I had to order replacement Tri-Sim for my Father's replacement phone, and w/o email to the rebate thing, had to go on PM's Community web to search.

Again my apologies

[stonechucker]

It's on the order page, it's in all the emails you get when it's ordered and shipped.  No need to change packaging that is already printed from before the change.

[daredogg]

It would, however, be good to have a permanent thread in the Knowledge Base, "How to Get Your Rebate" in case people deleted the email.

Two weeks ago, @David_J mentioned he'd re-post the instructions for receiving your rebate, and I still do think it would be good for that info to be more prominent.

http://productioncommunity.publicmobile.ca/t5/Public-Lab/SIm-order-shipping-suggestions/idc-p/72186#...

[Brooke_C]

Hey @makkahn28,

Sorry to hear that you were having trouble finding the email to request a rebate. If you would like a rebate on a SIM card purchased prior to today, be sure to do so before November 18th! The email is rebate@publicmobile.ca. 

In our Community announcement today, we let everyone know that we won't be rebating anymore, since there was so much waste when SIM cards were free. It was really sad seeing our SIMs waste away, so we made the change. Check out the full details on the SIM order proces changes, here.