Just sharing an idea

[ERICJIANG]

Since there are not enough Mods to handle the issues, I think PM should put more useful links into our self-serve accounts. Like those every detail that the Mods can view from our account. Such as re-submitting port requests, the porting status and information, and those referral rewards from which phone numbers, ect. Make our accounts as self-serve-able as we can. I think this may very helpful for the Mods. And ppl won't complain about not getting reply from the Mods for 10+ days if they can solve the problem there selves.

[daredogg]

I don't think you can hand customers the 'keys to the kingdom'. Most people would have no idea what to do, and remember PM moderators are trained. For most items, such as porting a number, you'll only have to do that once, so why would you need that functionality in self-serve? During "normal times" the response time is same day for moderators, so hopefully we'll be back to that point soon.