Improved Ability to Change Plan Without Being Charged a Second Time

[marmstrong]

This may have already been suggested, but during my initial switchover from FM, I made a mistake in selecting the correct options for the special FM Customer promo, selecting Canada-wide calling instead of Province-wide calling. I found it extemely difficult to make the changes to my plan afterwards, and in the end was charged a second time.

This may be part of the process, but it seems strange that every minor change, especially when the plan price is reduced by changes made online, would result in a second charge to my credit card.

Everything has been sorted, and I understand that there was some issues with the porting of my number that may have affected what was made available and visible online, but a way to change the plan without being charged again if occuring within a short period of time since the previous payment, would be an excellent and flexible way of ensuring minor mistakes can be fixed without having to wait for a Mod to sort out these problems

[mimmo]

PM is prepaid so any changes to a plan are either immidate and cancel the remaining portion of the plan or youcan future date it.

Its like gift cards once you bought one it can't be returned you need to buy a new one

[Samianauman]

Agreed with MIMMO. All prepaid service are like that I remember when I was with fm I tried to switch my plan after 2 days of renewal and they asked me to pay full price for new selected plan even though I paid 2 days before 45 bucks. 

Atleast with pm if you selected wrong plan. And contact mod after they will switch for you and you just have to pay price difference instead of paying full price. 

[srlawren]

Hi @marmstrong, please vote up my existing idea for exactly what you're asking for:

https://productioncommunity.publicmobile.ca/t5/Public-Lab/Ability-to-just-change-your-plan-right-awa...

Thanks!

[makkahn28]

I think PM could at least try to offer some middle of the ground approach

[srlawren]

 @makkahn28 what do you have in mind?

[makkahn28]

Well, @srlawren, What I would perhaps suggest, for certain cases, perhaps a 50/50 Approach, PM perhaps charging the Client 50% of total, BUT that it should be designed for ONLY Either First Time PM Clients who don't fully understand the situation, or IF, Lets say a Promo, where One on their current plan, and want to switch over, Just saying, Middle of the Ground Approach

Saying: Cause/Effect

Boomarang effect

Give/Take

Hence, Compromises can be the greatest asset

[srlawren]

@makkahn28 honestly, even 50% is too much.  I mean, you CAN already generally get it for 0% extra if you private message a moderator and wait.  If your needs change and you need a change urgently and can't wait for a scheduled plan change at your next renewal, I don't see why your unused amount, pro-rated, can't be credited back to your PM account toward the new plan choice.  Like I said, the moderators can do it already, if you know to ask and ask nicely.  Why not expose this functionality in the self-serve portal instead?  

I guess this is why I don't run companies--I'm too logical.

[makkahn28]

Well, Logic does work, BUT, when Logic fails, there's, what that term Leonard Nimoy said, Cowboy Diplomacy? LOL, well, sometimes, Options are needed to figure out where we turn, left, right, stay the course

[marmstrong]

@srlawren Thanks, I will do so.

@makkahn28 Thanks for hashing out what I've been thinking....

I'm just considering the possibility that removing minor errors in plan selection and changes could be a streamlined process, as even a minor change as the result of clicking the wrong option on a plan would require Mod assistance. As I respect the fact that we have a small team of dedicated Mods, I'd like to make their jobs easier, and that's why having some way of probationary auto correction to the plan at sign up may result in less time the Mods have to spend on the small issues, such as this, and more time on the larger issues that can only be fixed by them (SIM card activation errors, failed number ports, etc.)... since my experience so far has shown that everything is triaged, with more important problems taking greater importance over small problems, smaller issues could take longer to get to, and this is just more of a thought around finding ways to not be stuck at the back of a huge line, resulting in a 72 hour or more wait time.

While I did realize before joining PM that my customer support would be non-existent, and I do realize the FM promo caused a lot of havoc as well, I'm just sure there are ways to make the process much more slick and painless, which will ultimately lead to a much better first impression, and resulting positive reviews by those trying out PM.

[mimmo]

my only question is what happens in the case someone uses/almost uses  all their data in the first week and they want to change their plan how would the proration work  based on data used?  days left? I'm sure some sort of formula could thouht of ie:

calculate cost per day of the plan

calculate the average data per day allocated

ivide data left by average data /day  which should give data days remaining

then times it by plan cost /day 

my brain hurts thikig about it 

I think the simplest solution futuredating is the simplest.