@kav2001c OMG. Wow that has to be some incredibly weird and uncommon bug...I'm sorry it happened to you! I think I've seen maybe one or two reports of that happening to someone in the 14 months or so I've been around the community. Wow, just....wow.
Definitely resetting the next billing to 90 days AFTER service is returned needs to be done.
As for a "month of free service" does that go to anyone who had activation or porting problems? What if they're at fault because they provided incorrect information? I think because people had to wait a good week or so for a response (whether the error was caused by them or not), those are the people you're thinking should be compensated. I don't see why not.
@kav2001c wow you had a lot of misfortunate things happen! sure hope they can restore your account, so you get all credits that are due to you.
@daredogg to be clear I would not give as much credit for user error. But something still (even with a user error, the issue is compounded due to lack of communication during this period)
But judging from how long it is taking to fix this situation I suspect far more network problems than user issues
I was helping some people today that have been waiting more than 2 weeks for their ports to complete. In both cases, they're going to need to top-up their old accounts or risk having them cancelled. When I think of situations like that, PM should absolutely be giving a month's free service to counter the costs of having to keep both plans open.
If it's user error... might be more difficult figuring out who falls into what camp, but maybe PM needs to exercise their discretion for each case?
