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xCameron94x
Mayor / Maire
Status: Idea completed

I beleive some of the info in adding a roaming data add on for android is incorrect:

 

How do I enable roaming on my Android device?

  • Remove the check mark by the Data Roaming option.
  • On some phones, the option is titled Global Data Roaming Access. Choose it and then choose the Deny Data Roaming Access option.

In the steps listed, isn't it actually "disabling" roaming? Shouldn't the check mark for data romaing be seen, and "Allow" data roaming access? Or am i completly wrong and missing something?

6 Comments
MoreYummy
Mayor / Maire

Data roaming setting wording is different on different phone.  However the main idea is normally its disabled to avoid extra charge.  

So if you are not sure, read the manual or contact your specific phone manufacture.  Or you can post a picture here.

xCameron94x
Mayor / Maire

@Jeremy_M @Mary_M is this something that should be fixed?

srlawren
Retired Oracle / Oracle Retraité

Yes this absolutely needs to be fixed!  Thanks @xCameron94x for posting this.  

 

@MoreYummy there is literally NO reason to turn off data roaming on Public Mobile, since you can NEVER be charged after the fact.  If you don't buy a US Roaming option that includes data, even if your phone ventures onto a US tower, you will get no data, and you will not be billed.  Within Canada there is no other network you will roam onto and get charged.  So, there's no need to turn it off except out of habit and/or paranoia from dealing with previous carriers.

 

@Jeremy_M please get this corrected ASAP!

Status changed to: Idea completed
Jeremy_M
Retraité / Retired
Retraité / Retired

Great catch @scherevko and thank you for posting to the lab @xCameron94x! I've adjusted the KB article 🙂

srlawren
Retired Oracle / Oracle Retraité

 Actually @Jeremy_M, credit should also go to @scherevko as he or she identified it this here:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/US-data-roaming-Add-on/m-p/159437/highl....  But @xCameron94x was very helpful in logging it here in the proper place as an idea.  🙂

 

Thanks for fixing it so quickly!

scherevko
Great Neighbour / Super Voisin

Thank you guys for helping to fix this.

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