Data issues

[Dieden55]

How about using an option to get a real person who works with P.M. in live chat, as a new member I'm pretty frustrated and I'm disappointed so far

[mimmo]

PM has moved away from live people to onine spport and community support. I dont see that reversing.

What were/are your issues maybe someone in the forums can guide you.

[will13am]

This service is not for everyone.  You need to be comfortable with DIY with a little support from the community.  It's not that difficult.  We have been pampered all these years by the big 3 and at great expense.  This service is an option to give the wallet a break.

[jpar]

It would be nice to have some sort of more-immediate support, though, for new accounts or urgent issues. I haven't had problems myself, but I can appreciate the system is a bit complicated and off-putting for some users, especially during the new acct set up time where first impressions are crucial.