Communication!

[helsonwheels]

Trying to contact someone working for PM sucks bad. Why cant you answer clients via a phone???? NO way I can talk to anyone cause its all done by community or just plain figure out your own issue on your own! What kind of service is that. I own a business and switched with you guys, got locked out even though I have the right email n pw and get locked out!?!?!?  I dont have time to to spend hours on getting an issue resolved. I sure dont need this!

[ShawnC13]

@helsonwheels, did you sign up and switch to PM without knowing that they didn't have a call centre and that the only way for service is through the forum?

[mimmo]

Mods are pretty quick to reply durning working hours and get most issues fixed as long ass you give them the needed info.  the system is a littly buggy, ie fortgot poassweord does not work. 

The model is not for everyone.

[wetcoaster]

@helsonwheels

PM is a no frills budget cell service provider. Its business concept is quite disruptive but online only customer service is not for everyone. If you need a customer service rep that you can talk to over the phone and/or other conveniences like easy access to payment receipts etc you should find a business plan with another provider and be willing to pay for said services.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

They will get back to you tomorrow morning. We recommend turning on e-mail notifications so that you get an alert when their reply is in your inbox,

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

 For future reference: Not everybody stops by here in the Lab - it's meant for suggestions... If you post your questions in the according section, like self serve for this one, you'll receive help faster.

Edited to recompose some of the text I lost, by the looks of it it's a bit hit and miss whether my replies in the lab are actually posted...

[helsonwheels]

Westcoaster chill out. My first time posting in PM. And no I didn't know there was no call centre as I didnt fill out the application. My fault for sure. Should of rely on myself.  It's done so be it. 

Thank you for the replies. 

[arshad464]

You are right saying, but you can save a lot on your bill by using PM.No worry about your forget password, you received you email right away by click on forget password option.

[stonechucker]

But that is where the problem is.  The email is delayed multiple hours, and arrives after the time has expired, making the proper method useless at this time. 😞