Better Purchase System For Existing Users

[siuolly]

After a user puchase PM and on a plan and when a new plan that's better offer (i.e promotion) became available, the user have to give up whatever left on the current plan inorder to purchase the new and better plan before its no longer available.  Treat your current PM user better by implementing a better purchase system:

The exiting user can purchase ANY plan anytime and set its activation (or queue its activation) AFTER the current plan expired (i.e 30/60/90 days).  That way, loyal user's who's on a 90 days plan doen't have to penalize as oppose to a 30 days when a good promotion came up.

[CaNuCk07]

But current users aren't penalized.  If you want to take advantage of a new promo or a new plan, you simply set the  change to take place on your next renewal date.

[xCameron94x]

I think they have something similar to date. I saw all the time on facebook and the fourms hear about a future date plan change, where the plan changes after the users current bill period. (Saw lots of this over the fall promo)

[siuolly]

According to what I read on here, that's not what's happening.  Example: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Thinking-about-changing-plan/m-p/73943#M...

So from what I understand, if something better comes up and you want to switch to it, you forfeit what's remainding.

[CaNuCk07]

@siuolly you only forfeit what you have if you want to make an immediate change.  If you future date, then you ahve no issue.

[siuolly]

Thanks for the clarification.  That wil be awesome.

[CaNuCk07]

@siuolly  np!  next time if you have any questions post them in the discussion area, and we will be glad to answer them.

[SD08]

The great thing about Public Mobile is when they have promos, they let all customers benefit.  🙂 

@CaNuCk07is exactly right.  For example, during the 12GB promo that ran from Oct 26th to Nov 20th, 2016, moderator Brooke_C indicated that customers whose plans didn't end until after the promo period ended could future-date a plan change to take advantage of the promo:

http://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time-...

Quoting the relevant portion:
If you are an existing Pick & Pay customer and are interested in taking advantage of the promo plan, you have two options:
If your plan ends during the promo period: You can sign up for the plan in self-serve, as you normally would to change your plan
If your plan ends after the promo period: You can future date a rate plan change during the promotional period, and have the promo plan take effect after November 20th. For example, if you’re currently on a 90 day plan that ends on November 28th, you will be able to sign into self-serve anytime between October 25th-November 20th and future date the promo plan to take effect upon your existing plan’s completion. Come November 21st, you would no longer be able to future date the promo plan.

[srlawren]

@CaNuCk07 @SD08 great work guys.  🙂  I saw the title of this thread and was all fired up to let @siuolly about future-dated plan changes but you beat me to it by a country mile. Good stuff.

[SD08]

Thanks @srlawren but credit goes to @CaNuCk07.  I was merely providing supporting evidence from the proverbial horse's mouth* in case there's any lingering doubt on the part of anyone who reads this.

*Disclaimer: The foregoing is not meant in any way to imply that moderator Brooke_C is a horse.

[srlawren]

@SD08 🙂