Be able to contact moderators easily

[Believeachieve]

I feel that sending a message to a moderator and waiting for their response is a long process. This can be time consuming if the message is not responded to promptly. The process should be faster adn simplified by giving the option to live chat with the moderators and letting them give instant feedback to questions. This will ensure that the customers are able to get their problems resolved without the long delay time.

[mimmo]

@Believeachieve  you should have email notifications of private messages turned on (should be on default). when you get a message it should arrive in you email.  so it should not be time consuming.  also the more informative in your rriginal question you are the less back and forth is needed.  The live chat idea has been brought up several times and from what i remember it was not in the model.  I think wait times would actually increase with love chat or more moderators would need to be hired.  who wants to wait in a live chat queue waiting for the next available agent.  I send my message to the moderators go along wih m day and check email every hour or so.  

[Believeachieve]

Well to be fair, I sent a message to the mod team last Sunday and have not recieved a response yet. This is the main reason why I thought of this idea as a solution that could work better than the current method of sending messages and awating replys.

[stonechucker]

@Believeachieve this idea, although many of the customers here would love it, will most likely not been brought to life.  There are many more just like this already suggested, and in fact, there were more options last year at this time.

Public Mobile has made the choice to have only one line of support for Post Pioneer plans, and that is the Community forums, with Private messaages to the moderators.

[mimmo]

Having sent something 4 days ago is well beyond the normal time frame. I would send them another message.