04-10-2016 11:04 AM - edited 01-04-2022 02:36 PM
Hi! For some reason, when I go into my account, there is a banner that says "Please validate your email address using the email we sent to you. If you have not received the email,Click here
Without a valid email address, you will not be able to reset your password and you could lose access to your Self Serve account."
I know that my address is valid because I signin with it, I receive replies from my posts with it, etc. In fact, it did not send a code by e-mail and even when I request a new code, nothings appears in my e-mail.
It does not prevent me to do what I want, but this little problem should eventually be resolved. Thank you.
04-14-2016 11:14 AM
Hi @BAL,
Thank you for raising this concern with us. This is actually a known issue and our support teams are currently taking measures to resolve this issue.
In the meantime, there is no risk of losing access to your account 🙂
I will update this thread once the issue has been resolved.
Cheers,
Jeremy
04-10-2016 11:13 AM
04-10-2016 11:07 AM - edited 04-10-2016 11:09 AM
Yea, it's strange but still happening