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Town Hero / Héro de la Ville

Re: I please want the credit back into my account


@Goraspictures wrote:

Hello, I bought $10 US roaming thinking that I could also use it in Canada but I can’t. Can I have the credit back into my account so I can buy the right add on?


You may try your luck by sending a private message to moderator.  But there is no guarantee.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: I please want the credit back into my account

Hi @Goraspictures, You will need to send a private message to the moderator team and ask if they can help you.  There is no guarantee, since everything at Public Mobile is prepaid.  That said, they are usually pretty good about this kind of thing.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

 

Also, for future reference, you should always start a new topic for a new question.