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Great Neighbour / Super Voisin

Re: New Customer with Active sim but no service and no access to online account

Same I have received neither 

Good Citizen / Bon Citoyen

Re: New Customer with Active sim but no service and no access to online account

I did recieve a txt message from PM, it was a 4 digit number, I belive it's for account verification when you are using the *611 system, that code seems to work, i was trying things out with the add-ons.

Good Citizen / Bon Citoyen

Re: New Customer with Active sim but no service and no access to online account

Hello Everyone,

 

So as it turns out, my account never completely got set up when I originally registered my new sim and ported over to PM.

 

It took a moderator and the "support team" to release my account and allow me to create my new account.

 

It took just over 72 hrs from when I originally sent a message to the moderators and the time it took to get my phone working.

 

Hope it goes better from here.

 

Thanks for all the help and suggestions!

Great Neighbour / Super Voisin

Re: New Customer with Active sim but no service and no access to online account

Awesome glad to hear youe uo and enjoying your phone again..  only took 3 days though lol

Model Citizen / Citoyen Modèle

Re: New Customer with Active sim but no service and no access to online account


@PenderChris wrote:

Hello Everyone,

 

So as it turns out, my account never completely got set up when I originally registered my new sim and ported over to PM.

 

It took a moderator and the "support team" to release my account and allow me to create my new account.

 

It took just over 72 hrs from when I originally sent a message to the moderators and the time it took to get my phone working.

 

Hope it goes better from here.

 

Thanks for all the help and suggestions!


Glad all is sorted. Should be smooth sailing from here on....Smiley Happy