10-07-2019 07:18 PM - edited 01-05-2022 07:27 AM
Hi,
My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help!
Thanks
10-07-2019 07:34 PM
Ha! The old remove sim wait 1 min trick worked! Thanks SIMon lol
10-07-2019 07:32 PM
Yeah it sounds like something happened or more appropriately didn't happen upon renewal.
10-07-2019 07:26 PM - edited 10-07-2019 07:28 PM
@KingInTheNorth hi you can contact moderators via SIMon, click here to submit a ticket: https://publicmobile.ca.ada.support/chat/ they can help resolve your issue
10-07-2019 07:25 PM
Yep, just renewed it for the month. Have 1gb plus some one time add ons as well
10-07-2019 07:24 PM
Log into:
https://selfserve.publicmobile.ca/Overview/
See if you have a data line, if not you may have used all your data.
10-07-2019 07:24 PM
@KingInTheNorth you also checked that you have data left on your plan?
10-07-2019 07:24 PM
@KingInTheNorth hi have you used up your data? check in self serve in plans and add ons if none is showing then it is all used up