11-18-2020 05:49 PM - edited 01-05-2022 05:28 PM
I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?
Solved! Go to Solution.
11-18-2020 07:38 PM
@DCampbell if your son's account has a registered credit card. you can pay for his bill by calling 611
11-18-2020 05:56 PM - edited 11-18-2020 05:57 PM
@DCampbell wrote:I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?
If you do not know the username (email) of the other account contact a moderator for assistance. You should have received a welcome message from PM sent to each email account.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
11-18-2020 05:53 PM - edited 11-18-2020 05:53 PM
@DCampbell...each account needs a separate email address and sim. You should be able to use the same cc though.
11-18-2020 05:51 PM
@DCampbell wrote:I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?
@DCampbell Your son's account would not show up on yours. It must be under a separate account with a separate email address.