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Great Neighbour / Super Voisin

Public Mobile Top Up Voucher Valued Incorrectly

I recently purchased a $60 top up voucher to reactivate my current plan and upon entering the pin number provided I received ONLY $10 in value. Now I'm unable to reactive my plan, and cant afford to lose the $50 in value that I'm entitled to....

 

What do I do? Who to I pursue to credit me my (seemingly) lost $50? 

 

$60 purchase  = $10 actual value

Seems like a load of BS to me..

 Please HELP!!

Great Neighbour / Super Voisin

Re: Public Mobile Top Up Voucher Valued Incorrectly

get in touch with ccts if you have any problems if you live in canada.  they are brilliant in solving your problem

Good Citizen / Bon Citoyen

Re: Public Mobile Top Up Voucher Valued Incorrectly

Try reaching out to the Moderators. Click here to send the moderator team a private message. It might help if you have the receipt of the $60 dollar voucher. Good luck

Mayor / Maire

Re: Public Mobile Top Up Voucher Valued Incorrectly

@Dustinhigh You should also contact whoever you purchased the voucher from.
Mayor / Maire

Re: Public Mobile Top Up Voucher Valued Incorrectly

@Dustinhigh hi was there only one pin number on your voucher or was it broken down into smaller amounts? sometimes mine are depending where I purchase them, if not as stated above contact the vendor who sold them to you before contacting a moderators 2-48 hour wait for them good luck

Mayor / Maire

Re: Public Mobile Top Up Voucher Valued Incorrectly

What does your overview page say for your plan status?  Can you check your Payment History - it sounds like the first $50 was used to fund the plan, and then the remaining balance of $10 is what you see as Available balance.

 

Redacted screenshots can confirm this, and we can provide more help with seeing these images.

 

Oracle

Re: Public Mobile Top Up Voucher Valued Incorrectly


@roster wrote:

get in touch with ccts if you have any problems if you live in canada.  they are brilliant in solving your problem


Have you ever contacted the CCTS without having attempted to work things out with the parties involved?  When you fill the complaints form, one of the questions is around working things out with the provider first.  Please don't put the cart before the horse.

Great Neighbour / Super Voisin

Re: Public Mobile Top Up Voucher Valued Incorrectly

No there were not multiple pins on the slip . Also, I seem to have misplaced the receipt that I got at the same time 

Mayor / Maire

Re: Public Mobile Top Up Voucher Valued Incorrectly


@Dustinhigh wrote:

No there were not multiple pins on the slip . Also, I seem to have misplaced the receipt that I got at the same time 


@Dustinhigh  What plan are you on? If you login to your selfserve account under payment history is there a entry relating to your voucher top up? Does it show the correct amount?

Mayor / Maire

Re: Public Mobile Top Up Voucher Valued Incorrectly


@Dustinhigh wrote:

No there were not multiple pins on the slip . Also, I seem to have misplaced the receipt that I got at the same time 


Please look at the post 2 above your post in this thread.  I believe I've explained what has happened.  It can be confirmed in you can post a redacted screenshot of your Overview and Payment History pages in My Account.

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