NO service and NO response from Mods

[jtcavers]

I changed my plan today and made payment, yet  have no service.

I have PM'd the Mods and have got no response and more troubling ...The last time a mod responded to an inquery was a WEEK ago. 

Where are the mods and how do I get my service restored?

Any and all help is greatly appreciated. 

[Anonymous]

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@raymondfrench wrote:

i put time on my son's phone and it is not active. what is going on. 

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There's no "put time" on phones around here. You can add money to pay for add-ons. You can add money to renew or reactivate the plan.

What is the status of the account? Are you trying to buy add-ons?

Using the phone with your sons SIM in, what happens when you dial 611?

[raymondfrench]

i put time on my son's phone and it is not active. what is going on. 

[Carld123]

@jtcavers

Good to hear....

[jtcavers]

@Carld123

It worked! Thank you so much!! Wish I could give you about a hundred BRAVO right now..

Simply amazing and thank you so much for your time!!

[Carld123 · Accepted solution]

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@jtcavers wrote:

@Carld123

What' the lost/stolen trick??

@jtcavers

On the self serve page ..plan/ addons youll see lost/ stolen tab...click lost..wait 5-10 min..click found then reboot...this fixessome issues..no guarantee but worth a try

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[jtcavers]

@Carld123

What' the lost/stolen trick??

[1Dani]

I am new here but I would recomend using the self serv app to verify the funds, phone number, SIM number, ect. Then I would remove the SIM card and reseat it then do a restart of your phone. It may not solve your problem but it is a good place to start.

[Carld123]

@jtcavers

Give the lost/stolen trick a try if you havent...