cancel
Showing results for 
Search instead for 
Did you mean: 

NO service and NO response from Mods

jtcavers
Good Citizen / Bon Citoyen

I changed my plan today and made payment, yet  have no service.

 

I have PM'd the Mods and have got no response and more troubling ...The last time a mod responded to an inquery was a WEEK ago. 

 

Where are the mods and how do I get my service restored?

 

Any and all help is greatly appreciated. 

8 REPLIES 8

Anonymous
Not applicable

@raymondfrench wrote:

i put time on my son's phone and it is not active. what is going on. 


There's no "put time" on phones around here. You can add money to pay for add-ons. You can add money to renew or reactivate the plan.

What is the status of the account? Are you trying to buy add-ons?

Using the phone with your sons SIM in, what happens when you dial 611?

raymondfrench
Great Neighbour / Super Voisin

i put time on my son's phone and it is not active. what is going on. 

Carld123
Deputy Mayor / Adjoint au Maire

@jtcavers

Good to hear....

jtcavers
Good Citizen / Bon Citoyen

@Carld123

It worked! Thank you so much!! Wish I could give you about a hundred BRAVO right now..

 

Simply amazing and thank you so much for your time!!

Carld123
Deputy Mayor / Adjoint au Maire

@jtcavers wrote:

@Carld123

 

What' the lost/stolen trick??

@jtcavers

On the self serve page ..plan/ addons youll see lost/ stolen tab...click lost..wait 5-10 min..click found then reboot...this fixessome issues..no guarantee but worth a try

 


 

jtcavers
Good Citizen / Bon Citoyen

@Carld123

 

What' the lost/stolen trick??

 

1Dani
Good Citizen / Bon Citoyen

I am new here but I would recomend using the self serv app to verify the funds, phone number, SIM number, ect. Then I would remove the SIM card and reseat it then do a restart of your phone. It may not solve your problem but it is a good place to start.

Carld123
Deputy Mayor / Adjoint au Maire

@jtcavers

Give the lost/stolen trick a try if you havent...

Need Help? Let's chat.