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Model Citizen / Citoyen Modèle

Funds not showing updated balance?

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal.  But my available funds still show 4 dollars.  Usually when I do this, the funds get updated right away.  Thoughts?

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Mayor / Maire

Re: Funds not showing updated balance?

@mobileguy hi dial*611 see what it says😁

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

@RossN , I dialed the number and it says I have a balance of 4 dollars.  This is not looking good.

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Mayor / Maire

Re: Funds not showing updated balance?

@mobileguy Go to your self-service account and select a manual payment with "other" amount. You can transfer any amount you want no matter how much you have in available funds.

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Mayor / Maire

Re: Funds not showing updated balance?


@mobileguy wrote:

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal.  But my available funds still show 4 dollars.  Usually when I do this, the funds get updated right away.  Thoughts?


I just add $$ to my Available Funds...then when the renewal happens, I'm covered.

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Mayor / Maire

Re: Funds not showing updated balance?


@mobileguy wrote:

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal.  But my available funds still show 4 dollars.  Usually when I do this, the funds get updated right away.  Thoughts?


What's your renewal date now?

If you used a payment card, does it show a charge?

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

Not sure if I want to add more funds right now.  The system appears to believe that I have enough to cover my next payment but my funds show otherwise.

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Mayor / Maire

Re: Funds not showing updated balance?

@mobileguy that is indeed odd do you have a couple of accounts possibly paying the wrong one? or maybe the payment just didn't go through? if you paid with a cc can you check to see if a payment went through?

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Mayor / Maire

Re: Funds not showing updated balance?


@mobileguy wrote:

Not sure if I want to add more funds right now.  The system appears to believe that I have enough to cover my next payment but my funds show otherwise.


You should be able to deposit any amount you want into Available Funds. Please double check on when your renewal date is and let us know.

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

@RossN , I only have one account.  The payment must have gone through because when I tried a second time, I got a message saying that I already have enough funds in my account to cover the renewal.