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Model Citizen / Citoyen Modèle

Didn't use Rewards

My plan was just renewed. Usually my rewards are applied you my payment. This time it didn't take any of my rewards and charged me $50. My plan for unlimited talk text and 8GB data 3G was at $22 with rewards. Would there be a reason rewards not used?Screenshot_20190204-095640~2.png

 

Mayor / Maire

Re: Didn't use Rewards

Which rewards did you have before?? @tehowennathe

Re: Didn't use Rewards

@tehowennathe, have you enabled autopay?  It doesn't look like it's been awarded.  If it's not enabled, you wouldn't get the $2/30-day cycle.  If you've done an immediate plan change, rewards may be delayed in being applied.

Model Citizen / Citoyen Modèle

Re: Didn't use Rewards

Was getting community rewards and loyalty rewards for 4 years as customer

Mayor / Maire

Re: Didn't use Rewards

Did you change plans? If you changed plans after the funds had come off for your previous plan then you would pay the full amount for the new plan as well.

If you are sure you had the rewards then it should have taken them off, you will have to contact a moderator.
Model Citizen / Citoyen Modèle

Re: Didn't use Rewards

Its the same plan I had since october

Mayor / Maire

Re: Didn't use Rewards

You have to write a message to the mods for explanation...

https://productioncommunity.publicmobile.ca/t5/notes/composepage

@tehowennathe and wait for a reply...and explanation...

Model Citizen / Citoyen Modèle

Re: Didn't use Rewards


@Lieux wrote:

You have to write a message to the mods for explanation...

https://productioncommunity.publicmobile.ca/t5/notes/composepage

@tehowennathe and wait for a reply...and explanation...


Personally I would go ahead and contact them if I were you. I read the rewards rules/Claus and it does state that rewards do not apply to the first billing cycle of a plan. I know not however if this applies to changed plans but you 100% should be getting your old rewards next billing cycle.

 

Rewards Rules

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Mayor / Maire

Re: Didn't use Rewards

I wonder if the renewal hasn't quite finished all it's internal processing. Although Rewards should have been converted to Available Funds at midnight ET or so, so....

Model Citizen / Citoyen Modèle

Re: Didn't use Rewards

The rewards did show up when I looked on Friday so I'm not sure what going on