Solutions approuvées
Contacting Public Mobile is easy! Depending on the topic, there are several ways you can contact us.
If you have a general question about your account
(ie account balance, date change, use/payment history, add-ons etc.) Use/payment history, add-ons etc.) You can find that information in your To learn more about what you can do in Self Serve click
Community and try the Following three things:
- A good first step to our friend Simon, your chatbot, your question by clicking on the question Mark icon found on the bottom right-hand side of the Community page. Simon can answer most questions about our products, and he will be able to find out more about our knowledge and a list of comprehensive articles
Tip: Simon is most useful when using keywords and not long sentences (ie, Porting, Promo, APN Settings etc.)
- If Simon cannot find the answer, your best bet is to use the search function in the Community and see if someone else has the same question answered before - Googling the weather!
- If your question was not answered by Simon or by an existing post, Most questions posted on the community are answered within 15 minutes or less - and you're free to live your life in the meantime because there's no waiting on hold. We have one ready to help you! in the Community and ask for help! Most questions posted in the Community are answered within 15 minutes or less - and you’re free to live your life in the meantime because there’s no waiting on hold. We have an engaged community ready to help you!>
If you have a technical issue
>(ie, you can not receive calls, a feature is not working, or you need help with troubleshooting your device)
You can contact us through our Community Moderator Team
Please note that our hours of operation are 7 days a week, from
- Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30 pm (EDT)
