@nada,
Please do not post phone number or personal information on a PUBLIC forum.
Did you try to reboot your phone ?
Please remember that Public Mobile is in BETA. This is to find and fix issues that could occur like yours.
You have to send an email to Public Mobile to have your issue fixed.
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "Technical Issues"
- Choose "Calling and Text Messaging"
- Choose "Voice calls not working"
- Choose "The problem affects all my calls"
- Choose "My phone is receiving a signal"
- Choose "I believe my account is paid and up to date"
- Choose "I have not tried a SIM card in another phone"
Then click on "Email Us" and fill up the form.
An agent from Public Mobile will answer you in a delay of 24-36 hours.
Please note that you can ask for a compensation once your issue is fixed.
