05-12-2018 12:28 PM - modifié 01-05-2022 04:46 AM
So im all set up for it to take the maybe off my card and now its saying my phone is not working becauseof the payment this is nuts as I took thesteps to make sure it was going to get its payment and now this. My phone is used for business and by this happening it is messing with my business and im really not happy.if I could tell for sure that the money didn't make it to them I would judt pay again but because I cant tell if this is just a mess up on their end I dont want to make a payment again. I need my phone up and running please help ASAP
le 05-12-2018 06:03 PM
@Lynne There have been a few issues with autopay lately. I think you need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. You might also find some useful ideas here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693.
In future, consider using the English forum as there are usually mopre members online there.