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voicemail, reset system greeting, rerecord name

Ani
Good Citizen / Bon Citoyen

How do I do this?

11 REPLIES 11

Anonymous
Not applicable

@Ani wrote:

Hey there,   i only found information on changing or deleting a Personal greeting, not on changing/deleting my name or system greeting.  There is also no option to do this in the phone tree in the VoiceMail.  i want to change my system greeting/name as it is wrong.   I do not want a personal greeting at all.  


It does seem a bit fiddly. I guess maybe the mods might be able to reset everything back to like a new customer. Good luck.

Ani
Good Citizen / Bon Citoyen

Hey there,   i only found information on changing or deleting a Personal greeting, not on changing/deleting my name or system greeting.  There is also no option to do this in the phone tree in the VoiceMail.  i want to change my system greeting/name as it is wrong.   I do not want a personal greeting at all.  

Anonymous
Not applicable

It's good to see you're trying to figure out stuff for yourself as this low budget service requires but I don't understand the difficulty you're having. The menu is all right there.

What exactly are you missing and/or trying to do?

Ani
Good Citizen / Bon Citoyen

Again, i've obviously tried that, because it would be easier than going through this back and forth.   Thanks for the private  msg link.

happycamper
Good Citizen / Bon Citoyen

@Ani wrote:

I have obviously already tried just going intro the system already, going into system greetings doesn't give you that option.  Is there another way?

 

Where can I reach public mobile???


I think if you read the following or the link posted previously, you will find some of the answers to your queries.   

 

Public Mobile does not have CSR's that you can contact by phone...if is a community based help system provided by customers.....there is a team of moderatorsr reachable by messaging only  that are available to handle issues that cannot be resolved by the community or the self serve system. 

Using Voicemail Features

 

To learn how to change your greeting, change your voicemail language, reset your voicemail password, and add an Extended Absence greeting, check out our step-by-step instructions and visuals below.

  

How to check your messages

 

To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

 

How to change your greeting

 

Dial into your voicemail. From the main menu, follow the arrows in the below visual.

9fig1.png

Anonymous
Not applicable

@Ani wrote:

I have obviously already tried just going intro the system already, going into system greetings doesn't give you that option.  Is there another way?

 

Where can I reach public mobile???


will13am linked to all that you need.

Public Mobile is a self-serve, hands-on cell service.

The way to communicate with the company is via Private Message here. But you should be able to do what you want in the voicemail system.

Ani
Good Citizen / Bon Citoyen

I have obviously already tried just going intro the system already, going into system greetings doesn't give you that option.  Is there another way?

 

Where can I reach public mobile???

Ani
Good Citizen / Bon Citoyen

Yes, except what i'm asking.  sorry is my question confusing?

 

How does one delete or change thier System Greeting or recorded name?

will13am
Oracle
Oracle

@Ani, this knowledge base article covers everything on the voice mail system.

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

Ani
Good Citizen / Bon Citoyen

I did, i only found information on changing or deleting a Personal greeting, not on changing/deleting My name or System greeting.

 

hence the post

happycamper
Good Citizen / Bon Citoyen

@Ani wrote:

How do I do this?


Suggest you enter your query into the search engine on this site to find various articles that will answer your question(s)

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