12-07-2016 04:40 PM - edited 01-04-2022 01:22 PM
Hello, I popped in my sim card and try registering but it states it's unable to connect to public mobile. My account is active, my phone is a nexus 6p. I popped in my fido sim card and it connects instantly so the sim card is fitted properly, any advice? Thanks!
Solved! Go to Solution.
12-07-2016 05:16 PM
don't worry...not wasting anybody's time..we are all in the same boat...glad you got the issue resolved...cheers
12-07-2016 05:08 PM
So I checked my sim card and actually I typed it incorrectly and typed in the correct number and it works, sorry for wasting everyone's time 😕 appreciate the help tho!
12-07-2016 05:02 PM - edited 12-07-2016 05:03 PM
yes, check out your phone's spec.... many huawei brand phone's do not support the band 4 ..especially the so-called labeled " world or international " one's.... if you have the option, did you already try your sim in a different phone?
if all seems ok, then yes, send a private message to a moderator and they would have to refresh the netwotk setting on your line..
curious: if you dial your own number from a landline or so, does it go into voicemail?
just some troubleshooting prior to requesting a mod's help...
cheers
12-07-2016 05:02 PM
Hey Mike, I use a Nexus 6p and yes, no issues in using the service, it should work fine. I have heard that powering the device on and off would help as well to regeister the ESN on the network. Try that. and see.
12-07-2016 04:55 PM
Oh interesting, I went to public mobile's website to enter the IMEI. It states it should work
12-07-2016 04:50 PM - edited 12-07-2016 04:51 PM
hi
did you check your IMEI to see if your phone is compatible with PM? if you search the forum for "will my phone work" you will find the link for the IMEI checker
PM works on the Telus Band 4 LTE network which not all phones support ( many support multiple bands but some phones do not support the Band 4 especially huawei phones as i got a y625 with the same problem..)
cheers
12-07-2016 04:46 PM
Yes it's unlocked bought from the google play store and the LTE is set as preferred but still doesn't work thanks
12-07-2016 04:44 PM
Is your phone unlocked? If yes, check your settings and make sure network is set to LTE.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.