11-30-2021 12:14 PM - edited 01-06-2022 04:05 AM
Hi All!
Activated my SIM with Public.
Called Rogers to confirm the number transfer.
The Number was not transferred.
Please advise.
Currently away from Canada.
12-01-2021 10:59 PM
When you set up the transfer, did you choose to transfer via IMEI or your old account number? I had an issue where I entered my IMEI and the number wasnt ported over, but I used my account number from my previous provider and was able to port the number over instantly with no issues. On-top of this, as many people have said, you will get a text asking you to reply "YES" to port your number over. Hopefully this help, and best of luck!
Cheers.
11-30-2021 11:37 PM
@Eve_14 wrote:Hi All!
Activated my SIM with Public.
Called Rogers to confirm the number transfer.
The Number was not transferred.
Please advise.
Currently away from Canada.
I think what many members are missing from the OP is the above important piece of information.
If you are not in Canada and not in the US with a 10 day roaming add on your pmservices will not work. If you are in the US without a roaming add on you can recieve incoming texts only you cannot send them. However your Rogers sim will work to recieve and reply YES to the PAT (porting authorization) text within 90 minutes. Once your port completes then only your incoming texts will work if you are in the US but your pm sim card cannot connect to pm to update the provisioning of your sim card with the new info that your port is complete so you cannot recieve any additional services until you return to Canada.
11-30-2021 11:00 PM
Just to confirm, how do you know that your number was not transferred? Are incoming calls/text messages not coming through? Do they still go to the old Rogers SIM card?
Usually, the transfer authorization is confirmed via automatic text message to the original/old provider (ie. Rogers in this case). Usually people don't call Rogers to do this. If you log into your old Rogers account, does it show Active or Cancelled?
If you missed the 90 minute window for the original authorization request via text message, you can try and reply anyways. Sometimes it will re-trigger a new authorization request. Failing this, you may be able to reach out for help on the Public Mobile/Telus side but let us know how it goes and we can point you in the right direction.
In many cases, it's better to activate the SIM card with a new/temporary phone number, then transfer/port your phone number separately afterwards.
11-30-2021 10:37 PM
As you are currently away from Canada there are very few options you can try. If your number is still active then you can request Rogers to initiate port out again as you need to reply 'YES' to the authorization text within 90 minutes for the provider to go forward with the port out steps.
11-30-2021 10:09 PM - edited 12-05-2021 05:35 PM
I think there may be some confusion on the Rogers side of things....has your Rogers account been closed? If yes porting has completed. If no then the issue may be partly the fact you are not in Canada to be able to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.
Call Rogers and ask them for the number they provide to verbally authorize a port. Then you must call the telus porting department to reinitiate the port request. Explain to them you will be doing a verbal authoriation. Then call the number rogers provided. Verif your account and give verbal authoization to Rogers. Rogers will then release your number for porting into pm. The port will complete within 2 hours.
If the telus porting department number has not yet been provided to you in your private messages please mention it and I can send it to you.
11-30-2021 12:18 PM - edited 11-30-2021 12:19 PM
do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.
if you stuck with Transferring your old Phone Number,
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck and your welcome to Public Mobile
you will be very happy..with a Beautiful Service..
11-30-2021 12:16 PM - edited 11-30-2021 12:17 PM
@Eve_14 did you reply YES to a text sent by Rogers to allow the porting?
if you did, sound like you did as Rogers confirmed you, it might still take 30 minutes to 2 hours for the port to complete. When did you reply the text?
There is a number for PM porting team you can reach out to and they can confirm the porting status. I will message you via Community inbox, envelope icon on top right