Sim card not delivered

[Alex12345]

Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number. 

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved? 

[sunflowershine]

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@Alex12345 wrote:

Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number. 

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved? 

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@Alex12345 Seems you can't take the advantage to have the referral promotion. Just hold on this SIM card when you receive it. Hopefully they have some special offer soon... 

[computergeek541]

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@Alex12345 wrote:

Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number. 

It has been over a weeks and there are no further updates or number to call. Any idea on how I can get this resolved? 

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You can use the Public Mobile order number as a reference number on the Canada Post tracking website. https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/td-p...

[ZfromVanC]

You might want to try messaging a Moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be aware it can take from a couple hours to a couple days to hear back, they are pretty busy.