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Great Citizen / Super Citoyen

Re: Monthly plan data

That was my original concern and it is true. Will be reaching out to the Moderators.

Mayor / Maire

Re: Monthly plan data

@Foxjig1 

Sorry im a little confused...your original concern? The amount of data used doesnt add up? Or that its been counting data usage since the 28th? The day your plan renewed?

Great Citizen / Super Citoyen

Re: Monthly plan data

Yeah, renewed on 28th data use for this cycle is included from same date. Someone commented above it should be from evening of 28th. System included data usage even from the morning of 28th. It doesn’t add up otherwise.

Mayor / Maire

Re: Monthly plan data

@Foxjig1 

 

If renewal was 28th. It starts at 12:00 AM Eastern. 

 

So all is correct!

Great Citizen / Super Citoyen

Re: Monthly plan data

Ok thanks all for your help.

Mayor / Maire

Re: Monthly plan data

@Foxjig1 

 

Plans are 30 days. The evening of 27th your plan would have went from Active to Expired As it's starting the process for your renewal.

 

Then eventually later in the evening account would have went from Expired to suspended with this note.

 

Screenshot_20200205_002706.jpg

 

 

Once midnight hit (Eastern) your data and (if people are on limited calling plans) would have renewed.

 

Through the early morning (like 2am eastern) you start seeing updates on your account transaction history. Rewards credited, availed balance debited, auto-pay charged etc. From that early morning till around lunch time you also see a next payment due date of 3 months ahead.

 

Then once all has updated in the back end and system your account goes back from Suspended to Active for another 30 days.

 

PM not going to give you half a day of a free plan.

 

Your next payment due date is January 27th. So you have till 11:59 PM Eastern standard Time on the 26th to use your data. Clock strikes midnight the 27th it renews.

 

Your account is in order there is no need to contact moderstors. 

 

Town Hero / Héro de la Ville

Re: Monthly plan data

Hi @Foxjig1 

 

Is what you're saying is that the 662MB showing to be consumed on your self-serve home screen (from your 1GB monthly allotted plan data) is HIGHER than the data you manually add under usage history from the date of your most recent renewal (which appears to be on or around December 28th)?

 

That can be frustrating.  I'm not a big fan of the usage history layout - however all the information eventually is there.

 

Bear in mind that the data consumption showing under usage history always lags behind what's showing on the self-serve home screen by 12-24 hours until it updates.

 

The data showing on self-serve home page is pretty well instant based on actual usage.

 

 

 

 

 

Mayor / Maire

Re: Monthly plan data

@Foxjig1 

I think you've got the full picture now of how your renewal works. If you are not in the eadtern time zone it can throw you for a loop as it has for last minuters activating before the 11:59 pm est cut off (8:59pm pst for me.)

 

The usage history can confuse too....all texts are in eastern time zonevas are unansered calls that go to voicemail on either end. But answered calls are recorded in local time as are calls you make to voicemail from your phone.

Great Citizen / Super Citoyen

Re: Monthly plan data

I agree with you. I guess we get what we pay for. I wish they had usage history show what data allocation fell into the expired category upon renewal. That way it is easy to calculate and gives full transparency to the consumer. Current way there is a lot open for interpretation and frustration. 

any idea when they add up the $1 rebate and $10 one time bonus? I had a referral added on 28 Dec, yet to see the funds show up on my account. 

Mayor / Maire

Re: Monthly plan data

@Foxjig1  

 

There is no "Expired" category of data or any expired category for that matter. So the consumer. It's just part of PM system

 

It just says "expired" for the system to renew your plan.

 

At your end you only have one category. Pay for a plan and you have 30 days of the plan. Payment due date. New 30 days start. Don't pay then no service.

 

So your plan renewed the 28th 12am eastern. Next payment is due January 27th. Means you have your plan and it ends the 26th at 11:59pm Eastern.

 

The expired has nothing to do with your account or your plan. It's simply wording for the back end of the Public Mobile system. 

 

At payment due date if system does not get a payment for next 30 days. Account is suspended all service stops working and you have 90 days from that the to pay to get your plan working again.

 

So there is no category for "expired". You pay a plan and you have 30 days to use the data. Plan renews, your data starts fresh again. Simple as that.

 

Regarding referrals you do not get both.

 

How it works.

 

The person that does the referring gets $1 off per 30 days. This shows in your "My Rewards" section of your account. You will see referral ($1) or wtv amount of people you referred. Like below.

 

Screenshot_20210103_104102.jpg

  

At renewal the system automatically credits rewards to available balance. Debits the balance for the plan amount owed. Then charges (auto-pay) the card if there is a remaining amount owed.

 

You will earn a referral reward as long as the person your referred account remains active and in good standing.

 

 

The person that was referred receives a one time $10 sign-up bonus applied to their account within 72 hours of activation.

 

 

I hope I explained this well for you to understand!

 

 

 

 

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