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Good Citizen / Bon Citoyen

Data not working

I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions. 

Model Citizen / Citoyen Modèle

Re: Data not working

Android or Iphone?

Did you try cycling Airplane mode? Cell Data?

Have you checked APN Settings?

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F 

Good Citizen / Bon Citoyen

Re: Data not working

Tried restarting the device ?

Good Citizen / Bon Citoyen

Re: Data not working

Im not sure what apn settings are? 

Good Citizen / Bon Citoyen

Re: Data not working

Several times 

Model Citizen / Citoyen Modèle

Re: Data not working

Android or iphone, @Reneelynn12 ? 

Good Citizen / Bon Citoyen

Re: Data not working

Android

Good Citizen / Bon Citoyen

Re: Data not working

Andriod

Mayor / Maire

Re: Data not working


@Reneelynn12 wrote:

I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions. 


Are you changing to a LG phone?

After changing provider, you need to do network reset on LG phone before your data working again.  Make sure to restart your phone after network reset. 

 

If the APN is not setup correctly after phone restart, you need to setup APN manually as above.

Model Citizen / Citoyen Modèle

Re: Data not working



Settings -> (might need More here) ->Mobile or Cellular Networks -> Access Point Names

Yours should say Mobile Internet - sp.mb.com. 

Click on that and compre it to this:

 

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F