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bennn
Great Neighbour / Super Voisin

Data not working on iPhone 6

Hi all,

I've recently activated a new SIM card - calls and texts works but I cannot get data to work. I have tried several things, many listed on this website, but to no avail. I've tried installing different profiles too (Public Mobile, Telus) but this has not worked either. Could anyone offer any help?

Thanks,

Ben

Tags (2)

Accepted Solutions
esjliv
Mayor / Maire

Re: Data not working on iPhone 6

Hi @bennn ,

 

  • Ensure you have the latest software on your phone?
  • Remove and reinsert your SIM.
  • Go into airplane mode for a few minutes, then back to regular mode.
  • Reboot your phone.

 

EDIT: 

1. Find "Mobile Network"
  1. Press Settings.
  2. Press Mobile Data.
  3. Press Mobile Network.
  4. To select network manually, press the indicator next to "Automatic" until the function is deactivated.
  5. Press the required network.
  6. To select network automatically, press the indicator next to "Automatic" until the function is activated.

View solution in original post


All Replies
hairbag1
Mayor / Maire

Re: Data not working on iPhone 6


@bennn wrote:

Hi all,

I've recently activated a new SIM card - calls and texts works but I cannot get data to work. I have tried several things, many listed on this website, but to no avail. I've tried installing different profiles too (Public Mobile, Telus) but this has not worked either. Could anyone offer any help?

Thanks,

Ben


Make sure that Data is enabled on the phone itself in Settings.

HALIMACS
Mayor / Maire

Re: Data not working on iPhone 6

@bennn  Check data and add ons in Self Serve and confirm your data allotment figures. 

esjliv
Mayor / Maire

Re: Data not working on iPhone 6

Hi @bennn ,

 

  • Ensure you have the latest software on your phone?
  • Remove and reinsert your SIM.
  • Go into airplane mode for a few minutes, then back to regular mode.
  • Reboot your phone.

 

EDIT: 

1. Find "Mobile Network"
  1. Press Settings.
  2. Press Mobile Data.
  3. Press Mobile Network.
  4. To select network manually, press the indicator next to "Automatic" until the function is deactivated.
  5. Press the required network.
  6. To select network automatically, press the indicator next to "Automatic" until the function is activated.

View solution in original post

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Data not working on iPhone 6

@bennn :Have you tried setting the APN again? Will look for link for you.

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Data not working on iPhone 6

LurganIeUk
Mayor / Maire

Re: Data not working on iPhone 6

Data does not work at all? You might have some apps turned off so when data is on they won't be used. 

daki28
Great Citizen / Super Citoyen

Re: Data not working on iPhone 6


@HALIMACS wrote:

@bennn  Check data and add ons in Self Serve and confirm your data allotment figures. 


Yes, first check if you have any data available. Just to make sure you do otherwise all other suggestions will not help. 

bennn
Great Neighbour / Super Voisin

Re: Data not working on iPhone 6

Thanks for your help! I followed your steps, I think updating the software on my phone did the trick. Thanks so much this has been giving me grief all day!

Beverley2658
Great Citizen / Super Citoyen

Re: Data not working on iPhone 6

Good to know that update of IOS 14.4 was the issue. IOS 14.4.1 or 14.5 is coming soon.

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