Can't receive call or text but can call out

[darlicious]

@esjliv 

Theres no need to cancel services the port does that automatically once complete.

[esjliv]

Hello @Kdogphil 

You may just need to be reconnected to the Public Mobile network.

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[darlicious]

@Kdogphil 

Have you just ported your number in? Have you responded to the porting authorization text from your previous provider? If not put your old sim back in your phone and respond within 90 minutes.

Edit: Check your private messages.