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Great Neighbour / Super Voisin

Bill is paid but I can't call out; can only text and receive calls.

My $40 bill was paid March 12th but for some reason I can't call out to anyone. I get an automated message telling me to change/pay my plan. 

 

The payment was received and I can receive phone calls and texting/data isn't an issue.

 

How do I fix this?

Tags (2)
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Town Hero / Héro de la Ville

Re: Bill is paid but I can't call out; can only text and receive calls.

@coles Login to your self-service account. Does it say "Active"? Do you have enough funds there? Do you see Reactivation button?

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Model Citizen / Citoyen Modèle

Re: Bill is paid but I can't call out; can only text and receive calls.

@coles Try these tricks to reset phone
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5    minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

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Model Citizen / Citoyen Modèle

Re: Bill is paid but I can't call out; can only text and receive calls.

Could this be related to the 'all circuits are busy' message that myself and others are hearing today?

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Great Neighbour / Super Voisin

Re: Bill is paid but I can't call out; can only text and receive calls.

My account status does say Active and I do not see a reactivate button.

 

 

I am restarting my phone now to test some of the other suggestions.

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Great Citizen / Super Citoyen

Re: Bill is paid but I can't call out; can only text and receive calls.

@coles  try the suggestions @gblackma  provided.

 

You can also try the lost/stolen phone trick or

This trick resets your SIM/phone.

 

To report your phone lost/stolen.   

  1. Login to your account.  
  2. Choose Plans and Add-ons tab.
  3. Then choose Lost/Stolen Phone tab.  
  4. Then choose the Suspend Service tab.  Then Logout.
  5. Wait a few minutes and log back in and report your phone found. 
  6. Reboot phone.

let us know if this helps

cheers

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Great Neighbour / Super Voisin

Re: Bill is paid but I can't call out; can only text and receive calls.

So I found out what the problem was.

Because of this COVID-19 scare my work is seeing if we can work from home. They wanted me to hide my number so I tried a phone call starting by typing #67 followed by the number. Apparently this bricks your phone and doesn't allow you to make outgoing calls until you restart.

 

Restarting is the fix. #67 is the cause.

 

Now I'm left wondering how to properly set up hidden call display.

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Model Citizen / Citoyen Modèle

Re: Bill is paid but I can't call out; can only text and receive calls.

@coles 

I'm not sure what #67 does, but what you wanted to use is *67, for manually blocking your number before a call. Although, this code doesn't work reliably anymore for some reason. Use #31# instead, it does the same thing.

 

There's also a setting on your phone to block your number on all outgoing calls. Generally found under the following settings:

iPhone= Settings>Phone>Show My Caller ID

Android= Phone>Settings>More Settings>Show My Caller ID