My sim got stolen
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12-17-2019 06:53 AM - edited 01-05-2022 10:03 AM
Hi
My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.
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12-17-2019 03:36 PM
@Peachypineapple wrote:Hi
My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.
Did your device also get stolen? If it did, you may wish to ask the moderators to blacklist the device so that other people can't use it.
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12-17-2019 06:55 AM - edited 12-17-2019 06:57 AM
@Peachypineapple wrote:Hi
My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.
@PeachypineappleGo buy a new sim card and set it up on your account. Easy 🙂
You can either order a sim online or go WalMart (some walmart stores don't like selling sims without activation), The mobile shop, Wow! Mobile Boutique or to any of these stores near you https://www.publicmobile.ca/en/on/store-locator
Once you get the SIM card, log into self serve here https://selfserve.publicmobile.ca/
Click Plans and Add-Ons
Click Change SIM card
Enter the new sim card number then hit submit
Insert new sim card into phone
