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My sim got stolen

Peachypineapple
Good Citizen / Bon Citoyen

Hi

My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

2 REPLIES 2


@Peachypineapple wrote:

Hi

My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.


Did your device also get stolen? If it did, you may wish to ask the moderators to blacklist the device so that other people can't use it.

Dunkgirl
Deputy Mayor / Adjoint au Maire

@Peachypineapple wrote:

Hi

My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.


@PeachypineappleGo buy a new sim card and set it up on your account. Easy 🙂

 

You can either order a sim online or go WalMart (some walmart stores don't like selling sims without activation), The mobile shop, Wow! Mobile Boutique or to any of these stores near you https://www.publicmobile.ca/en/on/store-locator

 

Once you get the SIM card, log into self serve here https://selfserve.publicmobile.ca/
Click Plans and Add-Ons
Click Change SIM card
Enter the new sim card number then hit submit

Insert new sim card into phone

 

 

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