when I go out of Canad u upon returen i do not have cellular network availability

[alifazel]

when I go out of Canad u upon returen i do not have cellular network availability

[Riverman]

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@Luddite wrote:

@Alex888  That issue with US add-ons seems to occur only with those that include texting.

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Did you change your APN settings while you were away form Canada, some older phones don't automatically enter PM APN settings, don't ask me how I know.

[Luddite]

@Alex888  That issue with US add-ons seems to occur only with those that include texting.

[Anonymous]

@alifazel wrote:

when I go out of Canad u upon returen i do not have cellular network availability

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Maybe you need to set the networks back to auto detect or manually scan for and find and connect to here rather than whatever it was on wherever you were last.

Maybe restart the phone too.

[computergeek541]

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@wetcoaster wrote:

You already got two suggestions in your other thread. No need to post the exact same thing several times.

@computergeek541 ,  @will13am  @@@@ can you please merge the two threads //productioncommunity.publicmobile.ca/t5/Phones-Hardware/when-I-go-out-of-Canad-u-upon-returen-i-do-...

Edit: sorry for the garbled stuff... looks like my phone doesn't play well with the community software today and doesn't want to edit tags...

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Thanks. The threads have been merged.

[wetcoaster]

You already got two suggestions in your other thread. No need to post the exact same thing several times.

@computergeek541 ,  @will13am  @@@@ can you please merge the two threads //productioncommunity.publicmobile.ca/t5/Phones-Hardware/when-I-go-out-of-Canad-u-upon-returen-i-do-...

Edit: sorry for the garbled stuff... looks like my phone doesn't play well with the community software today and doesn't want to edit tags...

[Jackhyf63]

I just come back from China,my phone is fine,did you put back  the SIM card ?

[will13am]

@alifazel , leaving the country and then coming back doesn't affect the service.  As long as the account is paid up and active, it will work.  Could you service have expired in the mean time. 

[wetcoaster]

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@alifazel wrote:

when I go out of Canada  upon returen i do not have cellular network availability

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Assuming your plan is  active, your  phone might need a network reset.

But with the little information given we can only guess.... 

[alifazel]

when I go out of Canada  upon returen i do not have cellular network availability

[Alex888]

@alifazelTry going into your account, report your phone as lost/stole, log out, wait 5 minutes, log in and report it found, then restart your phone.

If you were in the US and bought a US roaming addon, when it expires you may lose service for 24 hours.