waiting for a refund payment due to a glitx with your site last month it went through twice?
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07-14-2017 10:06 PM - edited 01-05-2022 02:27 AM
i had 2 payments go through last month due to a glitz with your site im still waiting on refund
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07-14-2017 11:06 PM
@Danoishan wrote:
It's good that you emailed the mods but be sure to not forget to email PM as well through the following link: https://publicmobile.ca/en/on/get-help. Click Contact Us to access the email form process. Be sure to be as descriptive with your issue as you can and they will get back to you within 48 hours, but usually a lot sooner. By doing this you will be directly issued a ticket # to get your issue resolved
As of July 13th, 2017, all support is now done via the community forum and private message to moderators:
https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...
Facebook, Twitter, and the e-mail contact form are no longer available as contact options.
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07-14-2017 11:02 PM - edited 07-14-2017 11:02 PM
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07-14-2017 10:32 PM - edited 07-14-2017 10:34 PM
Have you contacted a moderator yet? If not, click this Moderator_Team link to private message for assistance. More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number and e-mail address.
Moderators are still dealing with a backlog of help requests from the recent promo. Response time for assistance is currently longer than normal (as much as 24-48 hours).
If that extra payment is sitting in your account as available funds, you could leave it there for use toward the next renewal, unless you need it back soon.