04-13-2023 01:10 PM
bought a voucher yesterday. seems it did not activate for what ever reason. how do i get this looked into as i have not been able to activate my plan,
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04-13-2023 01:23 PM
HI @allen3
Koodo, you sure it is a Public Mobile voucher and not Koodo voucher? Koodo voucher cannot be used here
04-13-2023 01:19 PM
they sold me a voucher for koodo :(,, thanks
04-13-2023 01:18 PM
guess that is what i get for assuming 😞 Thanks seens they sold me a koodo voucher errr
Thank you
04-13-2023 01:16 PM
HI @allen3 when you say "activate", you actually meant to resume a plan on an existing account?
where you got the vouchers from? Depends on where you got it, . you might have to wait 24 hours before the voucher can be used.
04-13-2023 01:12 PM
Have you tried it since yesterday? Are you using the 12 digits labeled as PIN#? Does the voucher say Public Mobile on it? Did you use 611 or the account?
Some vouchers require 24 hours to become active.
Where did you buy it?
