update email address

[fastraver]

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon.  But here, it seems I can get water from a stone before getting help to change my email address.

Is there any support that can help?

[fastraver]

So if anyone alse has issues. Please check the solution post below. Follow the instructions.  Some one will help.

[esjliv]

Perfect glad CSA got back to you @fastraver ! Perhaps select @RossN 's post as a solution, as I believe CSA got your email changed successfully now.

[fastraver]

This has been resolved

[esjliv]

That's too bad...🙄. Keep at them until they get it correct @fastraver . 

[fastraver]

3 hours later and I sent another request.  They keep trying to use the wrong email address.

[fastraver]

Okay. Will try.

[RossN · Accepted solution]

@fastraver Hi to change self serve email 

contact a cs agent so they can update your info for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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