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update credit card

tony
Good Citizen / Bon Citoyen

How can i update my credit card with the new date and month of expiration

15 REPLIES 15

mimmo
Retired Oracle / Oracle Retraité

@Matti1946  you posted to a very old thread.

 

 to chnage your creditcard loginto self serve click payment then click manage my card.

 

if you have done those steps and had issues with the system(which I think you have) then I could contact the mods.

 

common solutions to cc issues are to leave out last digit of postal code if you cc address postal has a space and leave out unit number.

 

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Matti1946
Great Neighbour / Super Voisin

Calling 18554public does not solve the problem. It just tells me to contact my CC co when I should be updating my CC info at Public Mobile. How do I do that?

thanks

Matti1946
Great Neighbour / Super Voisin

Having a challenge making a payment...

My credit card dates have changed. 

Public Mobile not accepting payment.

Instead telling me to contact my CC company.

That is not the issue.

I need to update my credit card info at Public Mobile

How do I do that?

 

Thanks, Matti Anttila

Recommendation: Try to dedicate one CC to your Phone renewal bill, and if only one CC from 1 financial institution, that way, avoiding these annoying issues

tony
Good Citizen / Bon Citoyen

Thanks

tony
Good Citizen / Bon Citoyen

It did not work

tony
Good Citizen / Bon Citoyen

It did not work

CET_GUY27
Model Citizen / Citoyen Modèle

Have you tried deleting the old card then registering a the new one as a completely new card?

Martin
Legend
Legend
Hello,

I had the same experience as you with 2 cards from the same CC company.

I suggest that you call *611 from your PM phone, or 1-855-4PUBLIC to have the problem resolved.

Good luck!

sashabfitness
Good Citizen / Bon Citoyen
I phoned in my bank to get info how exactly written it , and I got it, your system doesn't accept my visa

chukdefatey
Deputy Mayor / Adjoint au Maire
Make sure the info matches with their info with your credit card company

You can only have one cc on file, one at a time

When you log in, go to where you first registered a cc, delete the old card info, enter new card info, all info must match accurately, or else registration will fall through

tony
Good Citizen / Bon Citoyen

I did but it did not go throught

Griff
Town Hero / Héro de la Ville

Hi, @tony 

Log into your my account, then click tab "Payment", then click "Credit Card Information"

You should be able to enter your new information there

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