trouble transferring number

[E39757]

hooked new phone trouble transferring new number, i can call out, cannot recieve calls.

[hTideGnow]

Hi @E39757   You still have the SIM from your old provider?  If so, put it back into a phone.

I will send you a Porting team phone number in private message (Check envelope icon on top right).  Call them and ask PM to re-trigger the process

You should get a text with your old provider, reply YES within 90 minutes

let us know if it works