trouble porting number form Fido

[jaspreetmangat]

I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

[jaspreetmangat]

This issue got resolved by the moderator team. I tried porting to another provider in an existing family plan, that didn’t worked out. Though that request was not complete, but was still in pending state. So Cancelled that request and port request went through without any issues. Thanks a lot for all the support and suggestions.... 

Sincere Regards

[brennanleblanc_]

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@Anonymous wrote:

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@brennanleblanc_ wrote:

I had a friend who was with Rogers, the parent company, and when they tried to port their number out to another carrier, Rogers had declined the request. There is definitely something going on behind the scenes at Rogers.

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That would be surprising seing as how it's legally required to let people move to another carrier...provided all the proper information is provided. They can decline on some identity technicality.

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That's what he told me at least, although I could be wrong.

[Anonymous]

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@brennanleblanc_ wrote:

I had a friend who was with Rogers, the parent company, and when they tried to port their number out to another carrier, Rogers had declined the request. There is definitely something going on behind the scenes at Rogers.

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That would be surprising seing as how it's legally required to let people move to another carrier...provided all the proper information is provided. They can decline on some identity technicality.

[brennanleblanc_]

I had a friend who was with Rogers, the parent company, and when they tried to port their number out to another carrier, Rogers had declined the request. There is definitely something going on behind the scenes at Rogers.

[bhavikcpatel]

please try calling Fido support and see if they have any issue processing your request.

[Jtucker114]

It been about 4 hours since I ported over 

[RossN]

@Jtucker114  you are still in the process of being ported give it a little time and use your old sim in the meantime if you like

[jaspreetmangat]

Looks like your number is also not ported yet

[Jtucker114]

I’m having the same problem. Just switched from rogers. I can call out but I can’t receive calls and I can’t send or receive texts 

[RossN]

@jaspreetmangat you could still use your old sim until port is complete when it stops working you should be done

[geopublic]

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@jaspreetmangat wrote:

Got a call from PM saying that when they try to port in, it says duplicate request. While Fido told me that they haven’t got any request. I am not sure who is telling the truth and who is not. But the experience is horrible 

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@jaspreetmangat  Sounds like the left moderator is not  talking to the moderator on the right. Be patient it will happen.

[jaspreetmangat]

For how long? 😐

[RossN]

@jaspreetmangat hang in there they will get their act together

[jaspreetmangat]

Got a call from PM saying that when they try to port in, it says duplicate request. While Fido told me that they haven’t got any request. I am not sure who is telling the truth and who is not. But the experience is horrible 

[popping]

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@jaspreetmangat wrote:

So it is a post paid number, my billing date is 24, if it get ported after billing date, will they refund?

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Yes.  Fido should adjust your unused days in your final bill.  If not, call Fido for adjustment before paying final bill.  If Fido CSR says no, ask for his/her name as you need the CSR name to file a complaint at CCTS.

[jaspreetmangat]

So it is a post paid number, my billing date is 24, if it get ported after billing date, will they refund?

[popping]

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@jaspreetmangat wrote:

When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205 

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form. 

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

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Moderator wait time is 2 - 3 days.  Send your Fido account info to moderator by private message.  You don't want to wait for couple of days for moderator to ask you for the account info and wait for another  2- 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Continue to use your Fido SIM card until it stops working.  Make sure your Fido number is active for porting to take place.  If you are on Fido postpaid, any unused days in your postpaid plan will be refunded after porting.  If you are on Fido prepaid, there will be no refund of the unused days.

[geopublic]

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@jaspreetmangat wrote:

When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205 

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form. 

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

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@jaspreetmangat  That is the text that informs you that there is a problem with your initial port setup and you need to provide the moderators with the missing info so they can re-submit the port request to FIDO.

[jaspreetmangat]

I mean Is it worth asking Fido about port status?

[jaspreetmangat]

I have already sent a message to moderators. Is it worth asking about the port status?

[Anonymous]

 @jaspreetmangat 

Yes. That's a bug. It's good in way though as it indicates that they have your port. Bad in that there's a probem with it.

So you need to contact the @Moderator_Team < Click this.

[geopublic]

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@jaspreetmangat wrote:

I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

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@jaspreetmangat  Reports for Fido ports range from 10 minutes to more than 24 hours. It all depends on when FIDO releases the number. If there is a problem on the PM side they will notify you via text or on your alternate number. When your port is complete PM will send you a text. If you are still using your FIDo sim the port is complete when your FIDo sim stops working.

Welcome to PM! 

[jaspreetmangat]

When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205 

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form. 

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

[missorange]

@jaspreetmangat it takes few hours up to 48 hours.

[jaspreetmangat]

I have already sent a message to mods. What is an expected time of reply ?

[Anonymous]

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@jaspreetmangat wrote:

I tried rebooting, but it is still not working. It is already more that two hours since I requested the port. Do Moderators have access to port status?

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Put back your Fido SIM and when it stops working then you'll know. But at least you can still receive things. If that is still taking many hours then you can contact the mods.

[jaspreetmangat]

I tried rebooting, but it is still not working. It is already more that two hours since I requested the port. Do Moderators have access to port status?

[bhavikcpatel]

I did porting from Freedom to Public 10 days ago and it worked in 10 minutes. Try giving a hard reboot your phone after chaning SIM

[missorange]

porting process may be take few hours. To be safe, you can send private message to MOD team, they can check if your port is complete, they maybe reply to you in few hours up to 48 hours.

[duffer900]

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@jaspreetmangat wrote:

I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

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You should receive a message from PM once the port is fully complete. Sounds like it's "in progress". If you receive the message, and it does not work at all with your old SIM, and you still cannot receive calls, contact a moderator

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437