transferring number

[yihan]

I received a message that says the information collected was incorrect. How I shoukd do to solve this problem?

[RosieR · Accepted solution]

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@yihan wrote:

I received a message that says the information collected was incorrect. How I shoukd do to solve this problem?

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Hi @yihan what exactly was the message you received?  Have your credit card been charged yet?  It seems that your activation failed.  As already suggested above, contact a moderator.

Two ways to contact the moderators:

• Faster way – Click the chat bubble at the bottom right of the page or click thins link https://widget.telus.tiia.ai/publicmobile/publicmobile.html, type “port request" >> Contact moderator >> Click here to submit a ticket!
• Slower way – Send a private message to the Moderators_Team here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.  You have to be logged in to your Community account for the link to work. 

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators.  Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

Welcome to Public Mobile

[JK8]

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@yihan wrote:

I received a message that says the information collected was incorrect. How I shoukd do to solve this problem?

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Contact moderators by choosing the chat bubble in lower right hand corner and typing port request.